Privacy policy

Last updated: 8 January 2025

This Privacy Policy describes how Steves Winestore (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from winestore.steves.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means any user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the updated Privacy Policy on the Site, update the "Last updated" date, and take other steps as required by applicable law.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information about you from a variety of sources. The type of information we collect and how we use it depend on your interactions with us.

Information You Provide Directly

  • Contact Information: Name, address, phone number, and email address.

  • Order Information: Billing and shipping details, payment confirmation, and purchase history.

  • Account Information: Username, password, and security questions.

  • Shopping Preferences: Items viewed, added to your cart, or included in your wishlist.

  • Customer Support Information: Details you provide when communicating with us, such as inquiries or complaints.

Information Collected Automatically

  • Usage Data: Device details, browser type, network connection, IP address, and interaction history with the Site.

  • Cookies: We use cookies and similar technologies to enhance your experience and analyze Site usage. For more information, see our Cookies Policy.

Information Obtained from Third Parties

  • Service Providers: Information from vendors like Shopify and payment processors.

  • Marketing Partners: Insights gathered for advertising purposes.

  • Tracking Technologies: Data collected via pixels, web beacons, and software developer kits.

How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To process orders, manage accounts, and facilitate transactions.

  • Marketing: To send promotional materials and tailor advertisements.

  • Security: To detect and prevent fraudulent or malicious activity.

  • Customer Support: To respond to inquiries and improve our Services.

How We Share Your Information

We may disclose personal information under the following circumstances:

  • Service Providers: With vendors who perform functions on our behalf (e.g., payment processors, IT providers).

  • Business Partners: For joint marketing efforts or advertising purposes.

  • Legal Requirements: To comply with applicable laws, enforce our terms, or protect our rights.

  • Corporate Transactions: In the event of a merger, sale, or acquisition.

We do not sell your personal information.

Cookies and Tracking Technologies

Cookies are used to enhance the user experience, analyze traffic, and support marketing efforts. Most browsers allow you to control cookie settings. Blocking cookies may affect the functionality of our Site.

User-Generated Content

If you submit reviews or other content to public areas of the Site, this content may be visible to others. We cannot guarantee the privacy of information you make public.

International Data Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. We use appropriate safeguards, such as Standard Contractual Clauses, to protect data transferred internationally.

Children's Data

Our Services are not intended for children under 18. If we learn that we have collected personal information from a child, we will delete it promptly. Parents or guardians may contact us to request removal of such data.

Security and Data Retention

We implement appropriate security measures to protect your data but cannot guarantee complete security. Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request details of the personal information we hold about you.

  • Correction: Request corrections to inaccurate data.

  • Deletion: Request deletion of your personal information.

  • Portability: Receive a copy of your data in a transferable format.

  • Restriction: Restrict processing of your personal information.

  • Withdraw Consent: Withdraw consent where applicable.

To exercise these rights, contact us at the details below. We may require verification of your identity.

Complaints

If you have concerns about our privacy practices, contact us at the details below. If unresolved, you may lodge a complaint with your local data protection authority.